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My watch or ring stopped syncing

Reconnect the provider. A link can expire on their side without either of us being told.

Watches and rings. Last updated 2026-08-23

Reconnect first

Open Settings, then Devices. A connection that needs attention says so on that screen, and Reconnect is what gets it back. Most stopped syncs end here.

Why it expires

The permission you gave your provider has a life of its own and ends on their schedule, not ours. We cannot renew it on your behalf, which is why the screen asks you to.

After reconnecting

Recent nights backfill on the next sync. A gap in the middle of your history fills in once the provider hands those days over.

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